Help Center

Guides and how-tos

Short articles that show you how to get the most out of VendIQ.

Getting Started3 min read
Create your store and finish onboarding

Set up your shop in a few minutes — store name, owner, mobile number, and business type.

Getting Started2 min read
Load or clear sample demo data

Try VendIQ with realistic demo products, bills, and customers before adding your own.

Products & Inventory3 min read
Add your first product

Add products by name, price, stock, and unit — with smart suggestions from the global catalogue.

Global Product Catalogue2 min read
Using the Global Product Catalogue

Search a shared catalogue of common Indian retail products to add items faster and more accurately.

Billing3 min read
Create your first bill

Add products, apply discounts, and generate a mobile-friendly receipt in seconds.

Udhaar3 min read
Track credit sales (Udhaar / Khata)

Keep a clear khata for each customer. Take part payments, send reminders, and always know the correct outstanding.

Udhaar2 min read
How your Udhaar data is protected

Every udhaar ledger is reconciled automatically. No silent drift, no lost payments.

Returns & Refunds3 min read
Handle returns, refunds, and store credit

Return part or all of a bill, refund in cash, adjust udhaar, or issue store credit.

Business Health3 min read
Understand your Business Health score

A single score from 0 to 100 that tells you how your shop is doing this week.

Reports2 min read
Reports you get with VendIQ

Sales, GST, customer segments, dead stock, expiry, and health trend — all in one place.

Business Templates2 min read
Business Templates explained

Pre-configured settings for Kirana, Pharmacy, Hardware, Stationery, and more — so the right features are on from day one.

Products & Inventory2 min read
Expiry alerts and FIFO billing

Add expiry and batch numbers so VendIQ warns you before stock expires and bills the oldest batch first.

Account & Security2 min read
Invite staff to your shop

Add cashiers or managers with limited access — no need to share your password.

Account & Security2 min read
Change password and manage sessions

Change your password, sign out other devices, and secure your account.

Payments & Subscription2 min read
Upgrade, change, or cancel your plan

Move between Free, Pro, and Premium at any time. Cancel with one tap.

Payments & Subscription2 min read
Refund policy in one page

How refunds work for subscriptions, duplicate payments, and failed transactions.

Reports2 min read
Export your data

Download products, sales, udhaar, and customer data as CSV or Excel.

Troubleshooting3 min read
Backups and restoring deleted data

Automatic daily backups protect your shop. If something goes wrong, we can restore.

Troubleshooting2 min read
Multiple devices and offline use

Use VendIQ on your phone, tablet, and computer — as long as you have an internet connection.

Products & Inventory3 min read
Importing products from a spreadsheet

Bring in your existing product list from Excel or CSV.

Troubleshooting1 min read
How to contact support

Email, phone, WhatsApp — the fastest way to reach us and what to include in your message.