Question 1

Is VendIQ really free to start?

Accepted Answer

Yes. The Free plan is free forever — up to 50 products, billing + udhaar and 1 user. No card required.

Question 2

What is the 7-Day Premium Trial?

Accepted Answer

Every new shop gets 7 days of Premium features free, without a card. After the trial you can stay on Free or upgrade to Pro or Premium.

Question 3

Can I cancel anytime?

Accepted Answer

Yes. There are no long-term contracts. You can cancel, downgrade or switch plans anytime from your account.

Question 4

What happens after my trial?

Accepted Answer

After your 7-day Premium trial, you can continue on the Free plan or upgrade to Pro or Premium. You are never charged unless you choose to upgrade.

Question 5

Do I need a computer?

Accepted Answer

No. VendIQ runs on your smartphone and web browser, so you can manage your shop from the counter, at home, or on the go.

Question 6

Can I use VendIQ offline?

Accepted Answer

VendIQ works best with an internet connection so your stock, billing, udhaar and reports stay synced and backed up. Some actions may work briefly without connectivity, but we recommend a stable connection for the most reliable experience.

Question 7

Can I import my products?

Accepted Answer

Yes. Pro and Premium plans include bulk import and export, so you can bring your existing product list into VendIQ quickly instead of adding items one by one.

Question 8

Do I need to enter my products manually?

Accepted Answer

No. VendIQ ships with 4,117+ pre-loaded Indian retail products across kirana, pharmacy, hardware and mobile. Search and add — no data entry.

Question 9

How many staff can use it?

Accepted Answer

Free includes 1 user. Pro supports up to 3 staff members. Premium includes unlimited staff with role-based access, so each person sees only what they need to.

Question 10

Can I manage multiple stores?

Accepted Answer

Yes, multi-store management is included in the Premium plan, with role-based access and per-store data isolation.

Question 11

What payment methods do my customers pay with?

Accepted Answer

Cash, UPI, Card and Udhaar — including mixed / split payments on a single bill.

Question 12

Are there per-transaction fees?

Accepted Answer

No. You pay only your VendIQ subscription — no cut on any bill you create.

Question 13

What payment methods do I use to pay for VendIQ?

Accepted Answer

UPI, cards, netbanking and wallets via Razorpay. GST is included in the price.

Question 14

Which languages does VendIQ support?

Accepted Answer

Hindi and English. The app uses ₹, DD/MM/YYYY dates and GST out of the box.

Question 15

Is my data safe?

Accepted Answer

Yes. VendIQ uses secure authentication, encrypted communication, daily cloud backups and role-based access to keep your sales, inventory, customer credit and business information protected.

Question 16

Can I export my data?

Accepted Answer

Yes. You can export to CSV at any time.

Question 17

How do WhatsApp reminders work?

Accepted Answer

For customers with an outstanding udhaar balance, you can send a payment reminder to their WhatsApp directly from the ledger.

Question 18

How does the Growth Hub / Referral Program work?

Accepted Answer

Refer other shopkeepers; when they make their first payment, you earn wallet credits. Credits are redeemable against your VendIQ subscription.

Questions? Answered.